Return & Refund Policy

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1. Overview

Nelabs is committed to customer satisfaction. This Return and Refund Policy applies to all hardware products, software subscriptions, and services purchased from Nelabs, either through our AI Experience Store or online platform.

2. Hardware Products

Eligibility

• Products must be returned within 7 days of purchase
• Products must be in original condition with all accessories and packaging
• Proof of purchase is required

Process

• Visit our AI Experience Store with the product and receipt
• Our team will inspect the product
• Approved returns will be processed within 5-7 business days
• Refunds will be issued to the original payment method

3. Software and Digital Products

Custom software development and AI automation projects are non-refundable once development has commenced. Subscription-based digital products may be cancelled with 30 days' notice. Refunds for SaaS subscriptions are prorated based on unused time.

4. Consulting Services

AI consulting sessions are non-refundable if cancelled within 24 hours of the scheduled appointment. Cancellations made more than 24 hours in advance may be rescheduled or refunded.

5. Defective or Damaged Products

If you receive a defective or damaged product:

• Contact us within 48 hours of delivery
• Provide photos of the damage or defect
• We will arrange a replacement or full refund
• Return shipping costs will be covered by Nelabs

6. Warranty

Hardware products come with a 1-year limited warranty covering manufacturing defects. The warranty does not cover damage from misuse, unauthorized modifications, or normal wear and tear.

7. Exchanges

Product exchanges are handled through our AI Experience Store. Visit us to discuss exchange options for eligible products within the return period.

8. Contact for Returns

For return requests or questions, contact us:

• Email: returns@nelabs.in
• Phone: +91 70695 40523
• In Person: Sumel 7 Business Park, B-441, Odhav, Ahmedabad – 382415